Entries Tagged 'Thoughts' ↓

I make this trip to a Vodafone store every month to pay my phone bill. I dont have a credit card and hence this unnecessary evil. And its an awesome learning experience.

Anyways so this trip is to any Vodafone store in the vicinity and I stay there for five minutes on average. Its surprising that even in those five minutes I see at least two people shouting on poor and often clueless customer care executives. And this is not an one off incident. It happens every time without fail. Every time someone or the other is shouting about inflated bills, sudden disconnection, charges without consent or 1000 other things.

I wonder for a company that shouts out loud that it is Happy to Help (btw GE Money also prided itself with this Happy to help gimmick), the service levels are pathetic. Customer care executives are often clueless about things that you ask them. Half the times they cant speak English or Hindi. And the other half times they are busy fixing their hair or creases or drinking tea etc. All the money that they pump on advertisement (which in my opinion is top notch) goes for a toss moment customer screams in the store.

My heart goes out to all those customer care executives that face the wrath of these angry customers for no fault of theirs. Can something be done about this rather than wasting money on frivolous things like fliers and other innovative ways of charging a customer? Is the advertising agency and social media agency for Vodafone listening?

Got this as an sms from a friend.

Life means : A winter evening, 4 friends, mild rain, 4 pegs of vodka.
Life means: 100 bucks of petrol, 2 rusty old bikes and an open road.
Life means: Maggi noodles, a hostel room, 3.25 AM.
Life means: 1 prep leave, 1 book, 8 duffers.

Now life means: old friends, separate cities, separate lives and endless sms to stay in touch..

He couldn’t have been more true.

Relook ? Reconsider ? Revision ? Re-affirmation ? Renaissance ?

…. are these the other of the day ?

Or maybe just a re-whack-on-the-head.

How about writing to Channel V and bringing back Simpu Singh? I am ready to create FB groups, Orkut communities, send out chain mails and file petitions online. I will do anything (virtual) to get him back.

For the uninitiated Simpu Sodhi is/was a Channel V character that they created way back in 2000 for their shows. It is modeled after a sikh teacher and he is simply awesome.

Simpu Sodhi is all you can want in a person. He is a grown up. He is a kid. He is charming. He is innocent. He is intelligent. He has a temper. He is sensitive towards cute school kids that look more like micelings… He is Simpu Sodhi. Like No Other.

PLEASE HELP ME GET BACK SIMPU SODHI. Can some marketing whiz help me promote the cause and get some media attention?

He certainly makes it to my list of favorite fictional characters that includes Homer Simpson (of Homer Simpson fame), Michael Corleone (of Godfather fame), Jack Bauer (of 24 fame) and Udham Singh (again Channel V).

My playlist on Youtube.

Links for Simpu Singh Sodhi fans
1. http://www.indianpad.com/story/208901
2. Youtube Playlist of Simpu Sodhi vids

Originally posted on War of Words